FAQs

The device emits ultrasonic waves in a variable frequency range, inaudible to the human ear. The goal is to make the area unpleasant for rodents and crawling insects, so they avoid moving through and settling there.

It plugs into a wall outlet and operates continuously. There's nothing to adjust, nothing to recharge, no consumables to repurchase.

No, and we prefer to state this before purchase. PestUltra is a preventive deterrent device. Faced with an already established infestation — a nest, a colony, a daily presence — the only correct response is a pest control professional.

The device is designed for the stage before: making thoroughfare rooms less inviting so that the problem doesn't take root.

No, on neither of them. Bed bugs arrive via luggage, clothes and second-hand furniture: they do not circulate in the areas that the device covers. Mosquitoes are not sensitive to ultrasound.

If either of these two problems is yours, this product is not what you need, and we prefer to tell you that than to sell you something else.

Rodents — mice, rats, voles, dormice — and crawling insects: cockroaches, ants, spiders, silverfish, earwigs, woodlice, millipedes, fleas.

Results vary depending on the species, the configuration of the home and the level of presence at the time of installation.

On a clear wall socket, ideally at least 15 cm from the floor, with no furniture or curtains in front of it. Ultrasonic waves propagate in a straight line: anything that obstructs it reduces the covered area.

Start with the room that concerns you most.

No. Ultrasonic waves do not pass through walls or furniture. Each enclosed room requires its own device.

This is why we offer packs: a partially covered house simply allows pests to move to unequipped rooms.

Allow two to four weeks of continuous use. Some customers notice a change sooner, others not at all: this depends heavily on the housing configuration, the initial level of presence, and existing entry points.

Leave the device plugged in permanently. Intermittent use makes no sense for a deterrent device.

This is where the most important factors lie, even more than in the device itself: seal openings and duct passages, store food in airtight containers, clear away cardboard boxes on the floor, and don't leave dirty dishes overnight.

A deterrent device works better in an environment that offers neither food nor shelter.

No. Consumption is similar to that of an electronic device on standby, i.e., a few euros per year for continuous operation.

The emitted frequencies are above the human hearing threshold, and the device does not disperse any substances. Unlike rat poisons and traps, there is nothing within reach, nothing to ingest, nothing to spill.

As with any mains-powered appliance, ensure that it is not handled or dismantled.

Dogs and cats are generally not bothered.

However, the device is not recommended if you have a domestic rodent, rabbit or bird. These species perceive the emitted frequencies and may be disturbed by them. In this case, do not purchase this product.

Nothing audible to an adult. Some young people, whose hearing perceives higher frequencies, may occasionally distinguish a slight whistling sound depending on the models and position in the room.

Preparation within 1 to 2 working days, then delivery within 7 to 12 working days to mainland France. A tracking number will be sent to you by email upon dispatch.

Delivery is free across the entire site, with no minimum purchase.

No. Applicable taxes are paid upfront. No additional fees will be requested upon delivery.

Please write to us with your order number. If the package is not delivered within the announced timeframe, you may ask us to deliver within a reasonable additional period, then cancel the order and receive a full refund within fourteen days.

Yes. You have fourteen days from receipt to withdraw without reason, and we extend this period to 90 days.

You can unpack and test the device: this does not make you lose your right to a refund. Simply write to us with your order number and we will send you the procedure to follow.

Full refund, including shipping costs, to your original payment method, no later than fourteen days after receipt of the product or your proof of shipment.

You benefit from the two-year legal guarantee of conformity as well as the guarantee against hidden defects. Contact us with a photo or video: we will replace or refund, at your choice.